1. Introduction

Welcome to TeaHoppers.

These Terms and Conditions govern your access to and use of the TeaHoppers website and your purchases through our online store.

TeaHoppers offers a curated selection of premium teas from Taiwan and other Asian origins, alongside carefully selected teaware. We operate from Taiwan and ship internationally to destinations supported by our shipping services.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with these terms, please refrain from using our website or placing an order.

​

2. Products and Product Information

TeaHoppers strives to provide accurate product descriptions, photographs, prices, and specifications.

However, natural products such as tea may vary slightly in appearance, aroma, flavor, and other characteristics. These variations may result from differences in origin, harvest, cultivar, processing methods, and storage conditions.

Product photographs serve as illustrations. Actual products may present minor differences in color, packaging, or appearance.

Certain teas come from limited harvests or small production batches. Therefore, availability may change depending on the season and remaining stock.

We make reasonable efforts to keep product information accurate and up to date. However, occasional errors or omissions may occur.

Nothing in this section limits any mandatory consumer rights concerning inaccurate descriptions or products that do not conform to the contract.

​

3. Prices and Payments

All prices appear in the currency indicated on our website.

Prices may change without prior notice. However, price changes will not affect orders already accepted, except where a correction becomes necessary because of an obvious pricing error.

Customers must provide accurate billing, shipping, and contact information when placing an order.

Payment must be completed using the payment methods available at checkout.

TeaHoppers reserves the right to refuse or cancel an order if payment cannot be processed or if reasonable grounds indicate fraudulent activity.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled order.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable customs duties, import taxes, VAT, tariffs, and other destination-country charges.

​

4. Order Acceptance and Cancellation

After placing an order, customers should receive an order confirmation by email.

This confirmation acknowledges receipt of the order. It does not necessarily constitute final acceptance if we identify a payment issue, stock discrepancy, pricing error, or suspected fraudulent transaction.

TeaHoppers reserves the right to refuse or cancel orders when justified by legitimate reasons.

If we cannot fulfill an accepted order, we will inform the customer and provide an appropriate refund for the affected products.

Customers who wish to cancel an order should contact us as soon as possible.

We cannot guarantee cancellation once an order enters preparation or shipping. Any cancellation restrictions remain subject to mandatory consumer rights under applicable law.

​

5. Shipping and Delivery

TeaHoppers ships worldwide to destinations supported by Chunghwa Post, Taiwan's postal service.

​

5.1 Order Preparation

Tea products are generally prepared for shipment within three business days.

Teaware orders may require up to two weeks for preparation before shipment.

These timeframes refer to preparation before dispatch. They do not represent guaranteed delivery dates.

​

5.2 Shipping Methods

Orders are shipped with tracking information.

Depending on the parcel's weight and dimensions, we use the following services:

• ePacket for eligible parcels weighing less than 2 kg and meeting the applicable dimensional requirements.

• International airmail for parcels that do not qualify for ePacket.

Shipping methods depend on destination-country availability and the requirements of Chunghwa Post.

​

5.3 Delivery Times and Delays

Actual delivery times vary depending on the destination, postal operations, customs inspections, weather conditions, and other circumstances beyond our reasonable control.

Tracking information may not update immediately at every stage of transit.

TeaHoppers cannot guarantee a specific delivery date unless we expressly confirm one.

However, we will provide reasonable assistance when customers report shipping problems.

​

5.4 Customer Responsibilities

Customers must provide a complete and accurate shipping address.

Additional costs arising from incorrect addresses, failed deliveries, or refused parcels may remain the customer's responsibility, subject to applicable law.

If a parcel returns to TeaHoppers because of an incorrect address, refusal, or failure to collect it, we will contact the customer to discuss the available options.

​

5.5 Shipping Policy

For further details concerning preparation times, shipping methods, and international delivery, please consult our Shipping Policy.

​

6. Customs Duties, Import Taxes, and Regulations

International orders may be subject to customs duties, import taxes, VAT, tariffs, or other charges imposed by the destination country.

Unless otherwise stated or required by applicable law, customers are responsible for these charges.

Customers should check their country's import regulations before placing an order.

Tea and teaware may be subject to different import requirements, depending on the destination and applicable regulations.

TeaHoppers cannot guarantee that customs authorities will release every shipment without additional documentation, inspections, charges, or delays.

If a parcel is delayed, held, returned, or refused because of destination-country regulations or unpaid import charges, the customer may be responsible for resulting costs where permitted by applicable law.

TeaHoppers cannot guarantee that every destination will accept every product. Customers should verify applicable restrictions before ordering.

​

7. Returns and Exchanges

Our return and exchange conditions depend on the type of product purchased.

​

7.1 Tea Products

Tea products cannot be returned or exchanged, except where applicable law requires otherwise.

This policy reflects the nature of food products and the importance of maintaining product integrity.

​

7.2 Teaware

Eligible teaware may be returned or exchanged within 30 days, subject to the conditions described in our Return and Exchange Policy.

Products must remain sealed, unopened, unused, and in their original condition to qualify for a return or exchange, where these conditions apply to the product concerned.

Customers must contact TeaHoppers before returning any item to receive return instructions.

​

7.3 Return Costs

Customers are responsible for return shipping costs and any applicable customs duties, import taxes, or other fees associated with returning an item.

TeaHoppers will cover reasonable return costs only when the return results from an error attributable to TeaHoppers, such as sending an incorrect product.

​

7.4 Applicable Consumer Rights

Our return policy does not remove mandatory consumer rights under applicable law.

Where applicable legislation grants customers a right to withdraw from a purchase or obtain a remedy for defective or incorrectly described products, those rights prevail over any conflicting provision in this policy.

Please consult our Return and Exchange Policy for further details.

​

8. Product Availability

Product availability may change without notice.

Certain teas come from limited harvests or small production batches. Consequently, a product may become unavailable after a customer places an order.

If we cannot fulfill an accepted order, we will contact the customer and arrange an appropriate refund for the unavailable products.

We may discontinue products or introduce new selections at any time.

​

9. Proper Use and Storage of Tea

Customers should follow the storage instructions provided with each product, where applicable.

Tea quality can deteriorate through inappropriate storage, including exposure to moisture, excessive heat, light, or strong odors.

TeaHoppers cannot guarantee product quality after delivery if customers store or handle products improperly.

Customers should review product descriptions and ingredient information before purchasing, particularly if they have allergies or specific dietary requirements.

Tea descriptions reflect the characteristics of the products and do not constitute medical advice or guarantees of health benefits.

​

10. Intellectual Property

All content on the TeaHoppers website, including text, photographs, logos, graphics, product descriptions, and website design, belongs to TeaHoppers or its respective rights holders, unless otherwise indicated.

Customers may not reproduce, distribute, modify, publish, or commercially exploit this content without prior written permission from the relevant rights holder.

Unauthorized use of website content may violate applicable intellectual property laws.

​

11. Limitation of Liability

TeaHoppers makes reasonable efforts to maintain accurate product information, reliable website operations, and effective customer service.

However, we cannot guarantee uninterrupted website access or the complete absence of technical errors.

To the extent permitted by applicable law, TeaHoppers shall not be responsible for indirect losses arising from website interruptions, postal delays, customs procedures, or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

This section does not remove any mandatory consumer rights concerning delivery, product conformity, refunds, or defective products.

​

12. Website Use

Customers agree to use the TeaHoppers website lawfully and responsibly.

You must not attempt to interfere with website security, gain unauthorized access to systems, introduce malicious software, or use the website for fraudulent or unlawful purposes.

TeaHoppers reserves the right to restrict access when reasonably necessary to protect the website, its customers, or its legitimate business interests.

​

13. Privacy Policy and Personal Information

​

13.1 Information We Collect

TeaHoppers collects personal information when customers visit our website, place orders, create accounts where available, subscribe to our newsletter, or contact us.

Depending on how customers use our website, the information we collect may include:

• Name and contact details, including email address and telephone number.

• Billing and shipping addresses.

• Order details, purchased products, and transaction records.

• Payment-related information processed through our payment providers.

• Communications sent to our customer service team.

• Technical information, such as IP address, browser type, device information, and website usage data.

• Cookie information and similar technologies used on our website.

We seek to collect only information that serves a legitimate business purpose or meets an applicable legal requirement.

​

13.2 How We Use Personal Information

TeaHoppers may use personal information for the following purposes:

• Processing, preparing, and delivering orders.

• Managing payments, refunds, and customer service requests.

• Sending order confirmations and shipping notifications.

• Responding to questions and resolving disputes.

• Managing customer accounts, where available.

• Sending newsletters and promotional communications when legally permitted.

• Improving website functionality, security, and customer experience.

• Detecting fraudulent transactions and preventing unauthorized activity.

• Complying with tax, accounting, customs, and other legal obligations.

We process personal information for appropriate purposes and rely on the legal basis applicable to each activity.

​

13.3 Payment Processing

Payments may be processed by third-party payment providers available through our online store.

These providers may collect and process payment information under their own privacy policies and security procedures.

TeaHoppers does not intend to store complete payment card details on its own systems when an external provider handles payment processing.

Customers should consult the relevant payment provider's privacy policy for further information about its data processing practices.

​

13.4 Sharing Personal Information

TeaHoppers does not sell customers' personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business.

These providers may include:

• Website hosting and e-commerce service providers.

• Payment processing companies.

• Postal services and shipping partners.

• Customer service and communication platforms.

• Website analytics and security providers.

• Professional advisers, accountants, and legal representatives.

• Government authorities and regulatory bodies when disclosure is legally required.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

​

13.5 International Data Transfers

TeaHoppers operates from Taiwan and serves customers in multiple countries.

Personal information may therefore be transferred to, stored in, or accessed from countries other than the customer's country of residence.

These transfers may occur when we use international payment providers, website services, communication platforms, or shipping partners.

Where applicable law requires safeguards for international transfers, we will take appropriate measures to meet those requirements.

​

13.6 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, improve performance, and understand website usage.

Third-party services integrated into our website may also use cookies or similar technologies.

Customers can manage cookies through their browser settings. However, disabling certain cookies may affect website functionality or the shopping experience.

Where applicable law requires consent for non-essential cookies, we will request consent before using them.

​

13.7 Data Retention and Security

TeaHoppers retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

We may retain certain information for longer periods when required by tax, accounting, legal, or regulatory obligations.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission can guarantee absolute security.

​

13.8 Privacy Rights

Depending on the customer's country of residence and the laws that apply, customers may have the right to:

• Request access to their personal information.

• Request corrections to inaccurate or incomplete information.

• Request deletion of personal information, subject to applicable retention requirements.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing relies on consent.

• Request a copy of certain personal information in a portable format, where applicable.

• Unsubscribe from marketing communications at any time.

• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, customers may contact TeaHoppers through the contact page on our website.

We may need to verify a customer's identity before processing certain requests. We will respond in accordance with applicable legal requirements.

​

13.9 Marketing Communications

If customers subscribe to our newsletter, TeaHoppers may send updates about new arrivals, limited harvests, selected teas, teaware, and other relevant products.

Customers can unsubscribe at any time by using the unsubscribe link included in marketing emails.

Unsubscribing from marketing communications will not prevent us from sending essential messages concerning existing orders or transactions.

​

13.10 Third-Party Websites

Our website may contain links to third-party websites or services.

TeaHoppers does not control the privacy practices of external websites. We encourage customers to review those services' privacy policies before providing personal information.

​

13.11 Children's Privacy

TeaHoppers does not knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

​

13.12 Changes to This Privacy Policy

TeaHoppers may update this Privacy Policy to reflect changes in our business operations, website services, or applicable legal requirements.

The latest version will appear on our website with its updated revision date.

​

13.13 Privacy Contact

For questions about this Privacy Policy or the handling of personal information, customers may contact TeaHoppers through the contact page on our website.

​

14. Personal Data and Third-Party Services

TeaHoppers uses third-party services to support website hosting, online sales, payments, shipping, and customer communications.

These services may process personal information according to their respective terms and privacy policies.

We take reasonable steps to work with service providers that support appropriate data protection and security measures.

However, each provider remains responsible for its own processing activities, subject to applicable law and any contractual obligations.

​

15. Changes to These Terms and Conditions

TeaHoppers may update these Terms and Conditions when necessary to reflect changes in our business operations, website features, or applicable legal requirements.

The latest version will appear on this page with its updated revision date.

Changes will not remove mandatory consumer rights or retroactively alter existing contractual obligations where applicable law prohibits such changes.

​

16. Applicable Law and Disputes

These Terms and Conditions are subject to applicable laws and regulations.

Any dispute arising from purchases made through TeaHoppers should first be addressed by contacting us directly. We will make reasonable efforts to find an appropriate solution.

The applicable law and jurisdiction for any formal dispute will be determined in accordance with relevant legal requirements, including mandatory consumer protection rules.

Nothing in this section limits any rights customers may have under applicable consumer protection legislation.

​

17. Contact Information

For questions concerning these Terms and Conditions, products, orders, shipping, returns, or personal information, customers may contact TeaHoppers through the contact page on our website.

We will make reasonable efforts to respond to inquiries and assist customers with their requests.

​

Thank you for choosing TeaHoppers and for sharing our appreciation of exceptional tea and teaware.