top of page

Shipping Policy

​At TeaHoppers, we carefully prepare every order to ensure your teas and teaware reach you in the best possible condition. From Taiwan, we ship internationally using Chunghwa Post (Taiwan Post), with tracking information provided for every shipment.

​

1. Order Processing Time

Processing times vary depending on the products you order.

  • Tea: Orders containing tea are generally dispatched within 3 business days.

  • Teaware: Orders containing teaware require approximately 2 weeks before dispatch.

These timeframes refer to order preparation and dispatch, not the total delivery time. If your order contains both tea and teaware, please allow additional preparation time for the teaware.

​

2. International Shipping

TeaHoppers ships worldwide to destinations served by Chunghwa Post (Taiwan Post), subject to postal service availability and applicable shipping restrictions.

All orders are shipped from Taiwan with a tracking number. Depending on the parcel's weight and dimensions, we use one of the following shipping methods:

  • ePacket: Available for parcels weighing less than 2 kg, with the sum of the length, width, and height measuring less than 90 cm.

  • Airmail: Used for parcels that exceed the ePacket weight or dimensional limits.

Shipping availability and methods depend on the destination country's postal service and the applicable restrictions in place at the time of shipment.

​

3. Shipping Fees

Shipping fees depend on your destination, the weight of your order, and the parcel's dimensions. The applicable shipping cost appears at checkout before you complete your purchase.

To estimate your shipping fees, simply add your desired products to your cart and proceed to checkout. You can review the available shipping costs before placing your order.

​

4. Delivery Times

Delivery times vary depending on your destination and the shipping method. Please allow additional time for international transit, customs inspections, and local postal handling.

Please note that dispatch times and delivery times are different. Once your parcel leaves Taiwan, the destination country's postal service generally handles the final delivery.

Although we provide tracking information, we cannot guarantee an exact delivery date. Customs procedures and postal delays may affect transit times.

​

5. Customs Duties, VAT and Import Taxes

International orders may incur customs duties, import VAT, tariffs, customs clearance fees, or other taxes required by the destination country.

All customs duties, VAT, tariffs, and other applicable import taxes or charges are the buyer's responsibility. These charges are not included in the product prices or shipping fees unless explicitly stated otherwise.

The buyer must pay any applicable charges directly to the relevant customs authority, postal operator, or other designated service provider.

As import regulations vary between countries, we recommend checking your local customs requirements before placing an order. TeaHoppers cannot determine the exact import charges applicable to every destination.

​

6. Tracking Your Order

Every shipment includes a tracking number. Once your order has been dispatched, you can use this number to follow its progress through the postal tracking service.

Please note that tracking updates may take some time to appear. Furthermore, tracking availability and the level of detail may vary depending on the destination country's postal service.

​

7. Delivery Issues

If your parcel appears delayed or your tracking information has not changed for an extended period, please contact us with your order number and tracking number.

We will help you review the available tracking information and identify the appropriate next steps.

​

8. Contact Us

If you have any questions about shipping, delivery, or customs requirements, please contact TeaHoppers before placing your order. We will be happy to assist you.

​

Thank you for choosing TeaHoppers and for sharing our appreciation of exceptional teas and thoughtfully selected teaware.

Return & Exchange Policy

Return and Exchange Policy

At TeaHoppers, we carefully select our teas and teawares to offer an exceptional experience. Please read our Return and Exchange Policy before placing your order.

​

1. Tea Products

Due to the nature of our tea products, all tea sales are final. Tea products cannot be returned or exchanged, regardless of whether they have been opened.

If you receive tea that is damaged, defective, or different from what you ordered, please contact us. We will review the situation and provide an appropriate solution when the issue results from our error or responsibility.

​

2. Teaware Returns and Exchanges

We accept return and exchange requests for eligible teaware within 30 days of delivery.

To qualify for a return or exchange, products must remain sealed, unopened, unused, and in their original packaging. Products that have been opened, used, or damaged after delivery do not qualify.

All return and exchange requests require prior approval from TeaHoppers. Please contact us before sending any item back.

​

3. Return and Exchange Costs

Customers are responsible for all costs associated with returns and exchanges. These costs include return shipping fees, international shipping charges, customs duties, import taxes, tariffs, and any other applicable fees.

However, TeaHoppers will cover the reasonable return shipping costs and applicable return-related fees when the return or exchange results from an error or responsibility on our part. This includes situations such as receiving an incorrect or defective item.

For returns or exchanges requested for other reasons, all associated costs remain the customer's responsibility.

​

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please include the following information in your message:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and its packaging, where applicable.

We will review your request and explain the next steps. Please do not return any item before receiving instructions from our customer service team.

​

5. How to Request a Return or Exchange

To request a return or exchange for eligible teaware, contact us through our website within 7 days of delivery.

Please provide your order number and the reason for your request. Once we approve your request, we will provide the necessary return instructions.

Returned products must meet all the eligibility conditions stated in this policy. We reserve the right to refuse returns that do not meet these conditions, subject to applicable consumer protection laws.

​

6. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved, we will process it through the original payment method whenever possible. Processing times may vary depending on your payment provider.

Original shipping fees, customs duties, import taxes, and other charges are generally non-refundable, except where applicable law requires otherwise.

​

7. International Orders

TeaHoppers ships internationally wherever our shipping partners permit delivery.

Customers are responsible for customs duties, import VAT, tariffs, and other charges imposed by the destination country. These charges remain the customer's responsibility, including for eligible returns and exchanges, unless applicable law requires otherwise.

​

8. Contact Us

If you have any questions about our Return and Exchange Policy, please contact us through our website.

​

At TeaHoppers, we are committed to providing attentive customer service and resolving any issues fairly.

bottom of page